Capp Homes Framed 26 homes in remote Utah locations.
Sears Roebuck and Company Graveyard janitor.
Sanders Construction Co Equipment operator built mobile home parks

United States Navy

Youngest 2nd Class in the Mediterranean fleet

Of course rumors in the Navy are called scuttlebutt.

US Navy Electronics technician 2nd Class (E-5). Repaired radars, radios, navigational, video and surveillance equipment. Operated ship’s CCTV system, live news broadcasts.

Beehive International Field service Engineer Serviced Denver area customers including the Denver Police Department, University of Colorado, Land Title and the Colorado Libraries. Conducted bench work at the Salt Lake Depot repairing terminals to a component level.

Diebold Technical service manager: managed 15 technicians in 5 western states installing and maintaining ATM’s (automatic teller machines).

Denver Investors Group Executive Council member served in many positions Chairman of the Board of Directors, president and program chairman. Conducted 70 of the monthly meetings with groups ranging from 75 to 1,200 people. Seminar leader and wrote monthly articles for newsletter. Consulting to members on transaction and management issues.

Ziedins and Company Financial Planners Property manager for both commercial and residential properties. Set-up operating procedures and reporting processes. Wrote several programs in basic to aid in management and financial planning. Prepared paperwork and projections for the general partners to purchase real estate holdings.

Villa Roma Apartments Resident manager. For 32 units building, collected rents, maintenance and repairs, bookkeeping, tenant screening, managed major remolding project. Increased occupancy from –30% to a waiting list, 90% of rents paid on 1st.

Century 21 Key 1 Real Estate Sales Sales and training manager for 32 agents. Taught Certified Investment Counselor courses, including contracts negotiations, finance rates of return, property evaluation and investment analysis. Top sales associate for income property sales. Co-produced the Equity Share program, obtained HUD approval for FHA financing.

DeFord and Company Appraisers Appraiser gathered information for SRA appraiser. Prepared Performa’s cost projections, comparable sales for both new and exiting properties. I developed specialized software to speed the evaluation and trends analysis.

Great Western Solar Age Owner / Manager Solar systems company. Responsibilities included Management, Sales, Installation and accounting. Store had a staff of 7 people.

Trackor Information Systems President. Created ShowTrax a specialized business form for real estate industry. Responsible for all facets of the business including Nation wide sales, management, purchasing, customer support, fulfillment and accounting. Developed the market increasing sales form 0 to 100K forms per month, in 27 states across the US. Wrote accounting program to automate the order and fulfillment process and auto generate the sales tax reporting.

Computer Gold Mine New and used computer retail store. Conducted evaluation and purchased used equipment for resale. Managed 6 person staff. Increased store sales from 15K to 60K per month. Functions included Technical support, Purchasing and bookkeeping. On departure offered 33% ownership of the store.

Trackor Systems Founder and Vice president of Sales and Installation. I completed sales to major and minor real estate companies throughout the US. Attended trade shows as a vendor for all major franchises and National Association of Realtors. Taught both the use and theory of CALLTRAX® Designed and supervised the coding by a 3 member team in Anthora (a dbase –C++ type language). First windows based product for real estate front desk operation including the call or lead management system. Developed commission evaluation suite. Sales of $450,000.

Consulting for Real estate Agents Train agents on PCs including DOS, Windows word processors spread sheets, accounting and various industry specific software. Including MLS, communications, system set-up, tuning equipment and software purchasing.

Wasatch Front Regional MLS Technical Staff: Here I developed an accounting software program in MS Access for agent billing, customer support, fining and statistics. I also developed web site components for statistical reporting. Provided telephone and in person technical customer support to members. Taught courses on using the MLS (multiple listing service) throughout the state of Utah. Wrote monthly statistics article for Salt Lake Board of Realtors Magazine and television interviews. www.wfrmls.com

Homes.Com Senior Technical Staff: Here I made program modifications to Sales Logix© which increased productivity by 14%. SQL Programming on customer database and scheduling. Out-bound telemarketing for rally events sponsored by company. Technical support on laptops, cameras, software such as Top Producer, Online agent, Prep and other real estate related products. Evaluate both hardware and software. Train agents in the field on software.. Automation Quest acquired by Homes in Jan 2000 www.homes.com

NAI Commercial Real Estate
Researcher: Where I Conducted research via telephone interviews on lease and rental rates throughout the state of Utah. Compiled reports and recommendations on properties listed with NAI. www.naiutah.com

Fergus Research President: Responsible for all facets of the business Primarily sales and support of Mantikos web based software for use by real estate brokers represent institutions selling their REO properties. Developed application and information web sites, prospect and customers tracking system. Managed a development team of 4 people and a marketing team of 3 people www.fergusresearch.com

Professional Education Institute 4255 Lake Park Blvd. * Salt Lake City, UT 84120 * (801) 413-5000
Real estate investment coach: As a coach my objective was to motivate people of all backgrounds to follow the steps taught in the courses. These included Carleton Sheets “No Down Payment” and Robert Kiyosaki “Rich Dads Real Estate” Conducted over 4,432 one on one half hour telephone sessions. My taught percentage range mid to upper 80’s percent. Session length average 28 minutes (30 minute session scheduled with 20 minute minimum). Set record for student purchases over 13 million dollars of real estate in a single year. www.pei.com

Premier Mentoring Institute 12222 South 1000 East * Draper, UT 84020 * (801) 495-2405
Job Title: Mentor and Personal Investment Coach Salary $43,000 – Contract $60 per hour
Teach classes over the Internet using Go to Meeting and Breeze. Provide one on one encouragement, resource coverage (answering questions via phone and email) and develop new curriculum. Conducted over 260 one-hour training sessions. Courses included Armando Montelongo “Flip and grow rich” and Bob Diamond ”Super Profits in foreclosure Investments”. Taught the principles of using PACER, the Internet and office productivity software.
www.premiermentoring.com

US Census Bureau 1990 Milestone Drive #A * Salt Lake City, UT 84101 * (801) 736-5040
Job Title: Technical Clerk. Contract $10 per hour
Technical support of the laptops and hand held computers for field staff gathering address information for the up coming 2010 Census. Set-up and trouble shoot equipment critical to the Census mission. Mission completed all support staff laid off.

Liberty Tax Services 3398 South 5600 West * West Valley City, UT 84120 * (801) 967-2802
Certified Tax Preparer: Prepare personal taxes. Hours and pay vary based on demand.

Unisys Novartis Request Center Coordinator

Convergys, Inc. • Directv Support Supervisor • Pocatello, Idaho

Receive, analyze and troubleshoot 30 to 60 calls per day paying attention to detail covering required scripts, disclosures, documentation, timing and 1^st call resolution

Communicate with team members, supervisors and managers via chat, email and in-person to determine best course of action for the unusual situations

Up-sell and right size callers by understanding their interests, offering appropriate solutions

Strive to make the customer feel valued and appreciated through enthusiasm and person to person conversation instead of transactions

Multitask using 9 different software programs to vet, research, troubleshoot and record details

Provide excellent customer service covering services offered, billing and technical troubleshooting

Support technical issues across multiple disciplines satellite, wireless, IP, OS’s and AV systems

Retired Housing focus

Education History

2019 WordPress
2011 Liberty Tax: Certified Preparer Course

2010 Strayer University Web Programming and networking
2009 US Census HHC hand held computer support
2008 Armando Montelongo Flip and Grow Rich mentoring
2008 Bob Diamond Profits in Bankruptcy and Foreclosure
2006 Coaching Methodology
2006 Rich Dad real estate coaching
2005 Carleton Sheets Investment coaching program
2004 Dream weaver Software
2003 Fireworks Software
2000 Sales Logix Management and Development FX corp. Minneapolis, MN
1999 Top Producer Software (real estate CRM)
1998 MS Access
1997 WFR systems
1995 Windows NT
1991 Direct Marketing Seminars
1990 Red Rocks College 1 Year Business Management School
1989 Supervisor Skills
1986 NLP (Nero Linguists Programming)
1984 Certified Investment Counselor Training (Century 21 real estate)
1982 Dale Carnegie Sales and Management Training
1981 Philpotts Creative Finance seminar
1980 Robert Allen Nothing Down Seminar
1980 Lowry Creative Finance Seminar
1979 EST
1979 Lowry Nickerson Real Estate Investment Course
1979 Jones Real Estate School: Denver, CO
1978 University of Utah: Real Estate Law (GRI program) and Mathematics
1977 Old Dominion University: Western Civilization
1974 US Navy Advanced Electronics, Treasure Island, San Francisco CA
1973 Jordan High School Electronics and Music.

Educator (Trainer) History
Profits in Bankruptcy and Foreclosure
Flip and grow rich
No Down Payment
Sales Logix
Top Producer
WFR MLS
Windows and general computer skills
Making your first real estate offer
Co-Equity profitably sharing the ownership of property
Getting the most from your personal computer and the MLS
Using CallTrax for windows
Implementing CallTrax and call coordinator leads.
Using the HP12c for real estate professionals
Ship board damage control and fire fighting procedures

Computer Skills and experience

Accounting…Quick Books, Quicken, Peachtree, TAS, Great Plains
Animation … Corel Move
Communications … Putty, ProComm, Smart Com, PC Anywhere
Contact Managers … Telemagic, Packrat, Echo, Outlook, ACT, Sales Logix, Framework
Databases … Dbase, TAS (clipper), Anthora (C++) Open Access, MS Access, FoxPro
Drawing … Sketchup, Corel Draw, Freelance
Internet… Chrome, Mozilla FireFox, IE
Languages … HTML, Visual Basic, Access, Anthora, C, FoxPro, SQL, VBA
Multiple Listing services … Inter Realty, Altaira, Stellar, WFR.
Networks … Windows, Novel
Operating systems … DOS, windows, NT, 2000, XP
Point of Sale … General Store
Presentations … Power point, Freelance, show
Publishing … Page Maker, MS Publish, Ventura.
Real Estate Software … Top Producer, Prep, Online Agent, Real Aide, R2000, CallTrax, ShowTrax, Envision, Mantikos
Spread Sheet … Excel, Lotus 123,
Word Processing … Open Office, Word, WordPerfect, NY edit, Write

Business Skills and experience

Marketing, Sales, Accounts Receivable, Accounts payable, bookkeeping, Account Collections, Performa’s Business plans, recruiting, Capital funding, Customer support, Purchasing, Research Analysis, Training (technical and Sales) Trouble shooting, Strategic Tax planning, Marketing Plans, Sales presentations, technical presentations, Network Marketing, Budgeting, Personnel functions. Outbound telemarketing, Advertising, Direct response Ads, Trade shows.